Privacy Policy
Connected Homes Mobile Application
Effective Date: July 1, 2025
This Privacy Policy governs the manner in which **Connected Home Limited** (the "Company," "We," "Us," or "Our") collects, uses, maintains, and discloses information collected from users (each, a "User," "You," or "Your") of the **Connected Homes mobile application** (the "App").
1. Important Information & Scope of Policy
This policy applies to the Connected Homes **real estate marketplace mobile application**, which connects agents, sellers, buyers, and renters. By using the App, you agree to the collection and use of information in accordance with this policy.
Note on Children's Privacy (COPPA):
The App is **not directed to individuals under the age of 13**, and we do not knowingly collect Personal Data from children under 13. If we become aware that we have collected Personal Data from a child under 13, we will take steps to delete that information. If you believe we have inadvertently collected such information, please contact us immediately.
2. Information We Collect
We collect **Personal Data** and non-personal data to provide and improve the App's services. "Personal Data" is any information that relates to an identified or identifiable individual.
A. Personal Data Voluntarily Provided by You
We collect Personal Data that you voluntarily provide when you register for an account, create a listing, communicate with other users, or contact us.
Voluntarily Provided Data
| Category | Example Data Collected | Reason for Collection |
|---|---|---|
| Account Information | Full Name, Email Address, Phone Number, Username, and Password. | To create and secure your user account. |
| KYC Information | Government-issued ID (e.g., driver's license, passport), photo of your face (selfie), date of birth, and home address. | To comply with Know Your Customer (KYC) obligations and verify the identity of agents and sellers. |
| Professional/Profile Data | Professional details (for agents), Real Estate License number, User biography, and Profile photo. | To build and display your profile to other users on the marketplace. |
| Listing/Property Data | Property Address, Description, Photos, Videos, Pricing, and Floor Plans. | To facilitate the marketing and viewing of real estate listings. |
| Communications Data | Records of messages exchanged between Users through the App. | To enable peer-to-peer communication between buyers/renters and agents/sellers. |
B. Data Collected Automatically
When you use the App, certain information is collected automatically:
- Usage Data: Information about how you access and use the App, such as pages viewed, property search queries, time spent on the App, and the dates and times of your access.
- Device Information: Information about your mobile device, including your unique device ID, IP address, operating system, and mobile network information.
- Location Data: With your explicit consent, we may collect precise or approximate location data to show you relevant nearby listings and for service functionality. You can disable this at any time in your device settings.
C. Data Collected from Third-Party Tools
We use third-party tools to improve the App. These third parties may collect data on our behalf:
- Analytics Data: Usage data, crash reports, and performance data collected via services like Google Analytics Mobile or Flurry.
- Advertising Data: Device identifiers for personalized advertising and retargeting (if applicable).
3. How We Use the Information Collected
We use the information we collect for the following specific purposes:
- Service Provision: To operate the marketplace, manage your account, and enable connections between agents, sellers, buyers, and renters.
- Legal & Regulatory Compliance: To verify your identity and ensure regulatory compliance, including mandatory anti-money laundering and Know Your Customer (KYC) requirements, especially for users acting as agents or sellers.
- Personalization & Improvement: To tailor search results and property recommendations, analyze user behavior, and improve the App's features and performance.
- Security & Fraud Prevention: To protect the App and our users from fraud, unauthorized access, and other security issues, including verifying the legitimacy of users on the platform.
- Communication: To facilitate direct messaging within the platform and to send you updates, security alerts, and support messages.
4. How We Share Your Information
**We share your personal information only as described below, and we do not sell your personal data.**
- With Other Users: Information you provide (like your name, profile photo, and agent status) and content you post (listings, messages) are shared with other users as part of the App's intended function.
- With Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as Hosting Providers, Identity Verification/KYC Services, and Analytics Providers.
- For Legal Reasons: We may disclose your information if required to do so by law, court order, subpoena, or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- With Your Consent: We may share your information for any other purpose with your explicit consent.
5. Third-Party Services
The Connected Homes App relies on or integrates with the following types of third-party services. Their collection and use of data are governed by their own privacy policies.
Third-Party Services
| Category | Example Data Collected |
|---|---|
| Analytics | Measures app usage and performance. |
| Identity Verification/KYC | Verifies government-issued ID and identity photos. |
| Cloud Hosting | Stores app data, photos, and listings securely. |
6. Security and Data Retention
Security of Your Personal Data
We employ **reasonable administrative, technical, and physical measures** to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. All sensitive data, including KYC information, is transmitted using modern cryptography (e.g., SSL/TLS over HTTPS). However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Data Retention
We retain your Personal Data only for as long as is **necessary for the purposes set out in this Privacy Policy**, including to comply with our legal obligations (such as KYC record-keeping), resolve disputes, and enforce our legal agreements and policies.
7. Your Data Protection Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request copies of your Personal Data.
- Rectification: Request that we correct any information you believe is inaccurate or incomplete.
- Erasure (Right to be Forgotten): Request that we delete your Personal Data, under certain conditions.
- Object to Processing: Object to our processing of your Personal Data, under certain conditions.
- Portability: Request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and on this page. We will also update the **"Effective Date"** at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or your Personal Data, please contact us:
